Program Manager – Wilmington
Position Overview and Responsibilities
New Ecology seeks a Program Manager to administer the Energize Delaware Affordable Multifamily Housing Program and other emerging initiatives from our Wilmington, Delaware office. The Program Manager will manage and grow New Ecology’s initiatives to advance energy efficiency and green building practice in the affordable housing sector, primarily through the Energize Delaware Affordable Multifamily Housing Program and related, emerging program and project efforts in the region. This position bridges the housing, community development, energy, and environmental sectors. It is an ideal opportunity to improve the energy efficiency, housing conditions, and climate preparedness of affordable multifamily properties by working with building owners, managers, residents, and others in the energy and affordable housing ecosystems. This position is ideal for someone with program administration experience that is ready to take on more responsibility.
The responsibilities of the Program Manager include:
Program Administration & Compliance
Manage all aspects of day-to-day program operation, including contracting, program budgets, forecasts, invoicing, and contract deliverables.
Track key performance metrics (e.g., energy savings, incentives paid, participation levels) and engage team on advancement of impact.
Maintain accurate program documentation for reporting, audit, and evaluation purposes.
Stakeholder & Partner Coordination
Serve as the primary liaison between Energize Delaware, implementation partners, housing owners, and community stakeholders, delivering monthly program updates to Energize Delaware and maintaining regular communication on program impact.
Foster strong relationships with affordable housing developers, owners, and property managers to promote participation.
Collaborate with internal technical experts across engineering, building decarbonization, green building services, and field services staff to ensure smooth program delivery and team resourcing, including weekly status meetings.
Program Design and Project Management
Support program design refinements based on data analysis, market feedback, and policy updates.
Develop and improve processes and systems to enhance program efficiency.
Manage project pipelines and ensure timely completion and incentive disbursement.
Ensure QA/QC procedures are followed and all technical documentation meets program standards for the processing of incentives, program administration fund management, and billing review.
Outreach, Marketing, & Participant Support
Lead outreach and recruitment strategies to engage eligible multifamily properties.
Engage internal teams on project pipeline management.
Oversee creation of marketing and educational materials for community engagement.
Provide responsive and accessible customer service to participating owners and contractors.
Data, Reporting, & Evaluation
Develop and maintain data-driven performance tracking systems (energy savings, budget performance, and stakeholder engagement) in collaboration with other team members;
Other Duties
Perform policy, market, and program analysis to drive continuous improvements in program design, efficiency, scalability, and impact.
Support organizational and program development by representing New Ecology at conferences, identifying grant opportunities, preparing grant proposals and writing case studies to create new opportunities to expand New Ecology’s visibility and impact in the region.
Provide program coordination, including facilitating weekly status meetings and maintaining project milestones and reporting;
Qualifications
The ideal candidate will come with experience in program administration and project management, with the ability and desire to create and manage systems that will effectively sustain program operations over time. Key competencies include excellent communication, superior stakeholder relations, a high level of organizational skills and a commitment to process documentation; and an ability to think strategically about both near-term problem-solving and execution as well as long-term program development and opportunity generation. The candidate should be entrepreneurial and a flexible team player, prepared for increased responsibility in a program and region with market growth opportunities. Qualifications include:
Minimum work and education requirements: 5 years of work experience, or a Bachelor’s Degree and 3-5 years of work experience, or a Master’s Degree and 2+ years of work experience in a field that emphasizes a multidisciplinary approach to problem-solving, such as sustainability studies, urban planning, architecture, engineering, business management, environmental sciences, construction or public administration.
An understanding of affordable housing development and asset management, energy efficiency, and/or green building construction and decarbonization within the construction or development sectors preferred;
Demonstrated experience successfully managing program budgets, direct experience with public utility or government incentive program administration preferred;
Ability to communicate complex ideas clearly both orally and in writing including a range of styles such as informational program reports, project case studies, outreach materials, and proposals for grants or competitive projects;
Ability to manage and interpret data and financial calculations, including advanced proficiency in Excel and other data software programs;
Experience reviewing legal contracts, leases, non-disclosure agreements, etc.;
Practical experience designing and maintaining systems that support cross-disciplinary resourcing and execution of program work;
Schedule: Full-time, Exempt (40 hours per week, M-F, 9 am-5 pm)
Compensation: $63,000-$84,000, based on experience and education.
New Ecology has an internal compensation system with established ranges across salary grades. The full potential range for occupants of this role as classified and based in the Wilmington, DE office is $63,000-105,000. Candidates are typically hired within the half of that range based on experience and qualifications (up to $84,000), with strong opportunities for performance-based advancement.
To Apply: Please submit your resume and a thoughtful cover letter explaining why you would be a good fit for this position at Program Manager.
Benefits: Generous benefits package. Professional development is a priority and we provide financial assistance for training and certifications.
Work Location: Position is based in Wilmington, DE and serves initiatives from greater Philadelphia through Washington, D.C. Physical presence at the Wilmington, DE office is required two (2) days per week, with additional regional travel expected several times per month. Some evening meetings required.
Travel: Candidate will ideally have a valid driver’s license and/or reliable transportation, as routine local and regional travel to meet with clients, partners, and to visit job sites within the region is expected. All staff make occasional overnight trips to professional conferences and to New Ecology’s headquarters in Boston, MA.
About New Ecology: New Ecology (www.newecology.org) works where the climate and housing crises converge. We deliver building performance solutions that lower energy use, reduce greenhouse gas emissions, and improve health outcomes for low-income communities. Our work protects and preserves affordable housing, creates good jobs in the green economy, and builds community wealth in underserved neighborhoods.
New Ecology is a nonprofit headquartered in Boston, MA with offices in Baltimore, MD and Wilmington, DE serving a range of projects and stakeholders across the public, private, and nonprofit sectors. In the Mid-Atlantic region, our work is helping to build and transform the market for sustainable, resilient, and healthy communities.
New Ecology, Inc. is an equal opportunity employer.
Salary Description
$63,000 - $84,000